1. Scope

This Acceptable Use Policy ("AUP") governs Customer's use of Contentstack Canoe, and is incorporated into, and forms part of the Contentstack Master Agreement for Contentstack Canoe Self-Service (the "Agreement"). Capitalized terms not defined in this AUP shall have the meanings set forth in the Agreement.

Contentstack may amend this AUP from time to time by posting a revised version of this AUP. Customer's continued use of the Software after the changes become effective constitutes Customer's binding acceptance of such changes.

2. Prohibited Content

In addition to the prohibited content requirements set forth in the DPA, Customer may not use the Software to create, upload, store, generate, or publish content that:

  • Is unlawful, infringing, or misappropriates intellectual property, trade secrets, or privacy/publicity rights.
  • Sexually exploits or endangers minors, or contains child sexual abuse material (zero tolerance; we will report as required by law).
  • Is harassing, threatening, defamatory, or promotes violence, self-harm, or illegal activity.
  • Promotes hatred or discrimination against people based on protected characteristics.
  • Is fraudulent, deceptive, or designed to mislead, including disinformation, fake reviews, impersonation of real people or organizations, or content falsely presented as human-authored where disclosure is legally required.
  • Contains malware, exploits, or code intended to disrupt or gain unauthorized access to systems.
  • Discloses others' personal or confidential data without authorization.
  • Violates applicable advertising, consumer-protection, election, or financial-promotion laws.

3. Prohibited Conduct

In addition to the requirements set forth in the Agreement and DPA, Customer may not:

  • Circumvent, disable, or interfere with security, authentication, rate limits, usage metering, or plan limits, or attempt to exceed allotted credits, requests, or resource quotas by illegitimate means.
  • Access another organization's or user's data without authorization, or attempt to breach tenant isolation.
  • Reverse-engineer, scrape, or copy the Software, or build a competing product or to train competing AI models.
  • Resell, sublicense, or provide the Software to third parties.
  • Use automated means to overload, probe, or disrupt the Software (denial-of-service, excessive crawling, etc.).
  • Submit content Customer does not have the rights to use.

4. Use of AI

Customer's use of artificial intelligence is subject to the terms set forth in Contentstack's AI Addendum, located at https://www.contentstack.com/legal/artificial-intelligence-addendum, which is incorporated into and forms part of the Agreement. Customer's continued use of AI constitutes Customer's acceptance of the AI Addendum. If Customer does not agree with the AI Addendum, whether in whole or in part, Customer shall immediately cease use of AI throughout all Contentstack's Software.

5. Usage limits and fair use

5.1 Usage Limits. Limits to a Plan's entitlements are shown on the pricing page and in-product. Contentstack reserves its right to modify a Plan's entitlement limits and such changes can be seen in-product. Usage allowances reset monthly, including on annual Plans.

5.2 Fair Use. Use of the Software must be for Internal Purposes only, and must not impose an unreasonable or disproportionate load on the Software or on third-party AI answer engines.

6. Breach

If Customer is in breach of this AUP, in whole or in part, then Contentstack may, without incurring any liability, suspend or terminate Customer's access to the Software as set forth in the Agreement. No service credit or remedy under the service levels is available for interruption of service for such breaches.

7. Contact

Contentstack Inc.
Attn: Legal Department
1023 Springdale Rd., Bldg. 14A
Austin, TX 78721

With a copy of the notice sent to: legal@contentstack.com